Abstract wavy lines in purple and orange gradient.

Solution

ITO

Enterprise IT environments are
characterized by multiple vendors,
complex infrastructure, and
the demand for continuous operation.

Enterprise IT environments are
characterized by multiple vendors,
complex
infrastructure, and
the demand for continuous operation.

Enterprise IT environments are
characterized by multiple vendors,
complex infrastructure, and
the demand for continuous operation.

Traditional ITO models exhibit the following limitations:

Traditional ITO models exhibit
the following limitations:

single-vendor-centric technical capabilities

absence of SLA-based performance management

reliance on individual personnel

insufficient process standardization

single-vendor-centric technical capabilities

absence of SLA-based performance management

reliance on individual personnel

insufficient process standardization

SimpleKey's ITO applies standardized processes and a data-driven management framework,
built on a multi-vendor integrated operations organization.

Enterprise IT Complexity Landscape

Structural Problems of Multi-Vendor Environments

Modern IT environments
are a mix of the following elements

Modern IT environments are a mix
of the following elements:

IBM / HPE / Dell / Lenovo servers

Oracle / DBMS

Virtualization and storage solutions

IBM / HPE / Dell / Leno network and security equipment

Cloud-integrated infrastructure

This structure gives rise
to the following problems

This structure gives
rise to the following problems

This structure gives rise
to the following problems

Shifting of responsibility between vendors

Increasingly complex incident causes

Insufficient understanding of the technology stack

The risk of dependence on a specific vendor's technology

SIMPLEKEY Multi-Vendor Operations Model

Cross-Vendor Engineering Structure

Cross-Vendor
Engineering Structure

SimpleKey's in-house engineers:

are not dedicated to a single vendor

can operate equipment from multiple manufacturers simultaneously

hold an integrated understanding across the infrastructure, platform, and OS layers

Key Differentiators

Technical Operations Architecture

01
Organizational Structure Design
Role-based operations structure
Operations Engineer
Technical Lead
Vendor Coordination Lead
Service Manager
SLA Performance Manager
Operations are carried out by defined, role-based organizational units rather than by individuals.
02
ITIL-based Operations Process
적용 프레임워크
Incident Management
Problem Management
Change Management
Configuration Management
Service Level Management
Operational flow
1. Incident intake
2. First-line analysis
3. Cross-vendor analysis
4. Action and recovery
5. Root Cause Analysis
6. Submission of improvement report

Technical Operations Architecture

01
Organizational
Structure Design
Role-based operations structure
Operations Engineer
Technical Lead
Vendor Coordination Lead
Service Manager
SLA Performance Manager
Operations are carried out by defined, role-based organizational units rather than by individuals.
02
ITIL-based
Operations Process
적용 프레임워크
Incident Management
Problem Management
Change Management
Configuration Management
Service Level Management
02
ITIL-based
Operations Process
Operational flow
1. Incident intake
2. First-line analysis
3. Cross-vendor analysis
4. Action and recovery
5. Root Cause Analysis
6. Submission of improvement report

SLA & Performance Governance Model

SLA-based operational metrics

Response Time

Recovery Time (MTTR)

Incident Volume

Recurring Issue Ratio

Preventive Maintenance Ratio

Operations are managed on the basis

of measurable metrics, not intuition.

Operations are managed on the basis of measurable metrics, not intuition.

Data-driven improvement loop

01 | Collection of operational data

02 | Statistical analysis

03 | Classification of recurring incident types

04 | Derivation of structural improvements

05 | SLA recalibration

Risk Mitigation Strategy

Risk Mitigation
Strategy

Addressing staff-turnover risk

Addressing
staff-turnover risk

Response Time

Recovery Time (MTTR)

Incident Volume

Addressing vendor-dependency risk

Addressing
vendor-dependency risk

Securing vendor-neutral technical capabilities

Cross-analysis structure

Operation of manufacturer-collaboration channels

Differentiation Analysis vs.

Competitive Comparison

Competitive
Comparison

Item

General MSP

Vendor-locked ITO

SIMPLEKEY ITO

Multi-vendor coverage

In-house engineer ratio

SLA management

Cross-incident analysis

Root cause analysis

Long-term operations experience

Finance/public-sector-grade
operations

Limited

Low

Nominal

Not possible

Fragmented

Limited

Partial

Limited to specific vendors

Medium

Bound to vendor SLA

Limited

Vendor-centric

Project-based

Limited

Full integrated coverage

High (direct-hire focused)

Self-operated SLA management

Possible

Integrated structural analysis

Based on long-term contracts

Applied by default

Sroll

Market Leadership Position

SimpleKey:

Holds multi-vendor integrated operations capabilities

Holds multi-vendor integrated

operations capabilities

Holds multi-vendor integrated

operations capabilities

Performs long-term operations

in the financial and public sectors

Performs long-term operations

in the financial and public sectors

Performs long-term operations

in the financial and public sectors

An organization centered on

in-house engineers

An organization centered

on in-house engineers

An organization centered

on in-house engineers

An SLA-based quantitative management structure

An SLA-based quantitative

management structure

An SLA-based quantitative

management structure

We set the technical standard for enterprise IT operations outsourcing.

We set the technical standard for
enterprise IT operations outsourcing.

Decision Guide for
CIO / CTO

When transitioning to ITO is appropriate:

Complex multi-vendor environments

Need for SLA metric management

Need for integrated operation of the entire data center

Recurring situations with unclear incident causes

Risk of internal staff turnover

IT operations are a matter of structural
design, not staff dispatch.

IT operations are a matter of
structural design, not staff dispatch.

What is needed is not an organization that understands vendors,
but one that can manage them in an integrated manner.

What is needed is not an organization that understands vendors, but one that can manage
them in an integrated manner.

Consult an integrated-operations assessment specialist

Simplyfying Complex Enterprise IT

SERVICES

Integrated Maintenance

SOLUTIONS

INDUSTREIS

COMPANY

MEDIA

CEO: Seongcheol Park

406, 407, 408-ho, Hangang G Tree Tower, 738 Yangcheon-ro, Gangseo-gu, Seoul 07539, Republic of Korea

Tel : 02-784-5700

Fax: 02-784-5701

Customer Center: 1599-9731

Simplyfying Complex Enterprise IT

SERVICES

Integrated Maintenance

SOLUTIONS

INDUSTREIS

MEDIA

COMPANY

Customer Center: 1599-9731

406, 407, 408-ho, Hangang G Tree Tower, 738 Yangcheon-ro,

Gangseo-gu, Seoul 07539, Republic of Korea

Fax: 02-784-5701

Tel : 02-784-5700

CEO: Seongcheol Park

Simplyfying Complex Enterprise IT

SERVICES

Integrated Maintenance

SOLUTIONS

INDUSTREIS

COMPANY

MEDIA

CEO: Seongcheol Park

406, 407, 408-ho, Hangang G Tree Tower, 738 Yangcheon-ro, Gangseo-gu, Seoul 07539, Republic of Korea

Tel : 02-784-5700

Fax: 02-784-5701

Customer Center: 1599-9731

Solution

ITO

Enterprise IT environments arecharacterized by multiple vendors,complex infrastructure, andthe demand for continuous operation.

Enterprise IT environments arecharacterized by multiple vendors,complex infrastructure, andthe demand for continuous operation.

Enterprise IT environments arecharacterized by multiple vendors,complex infrastructure, andthe demand for continuous operation.

Traditional ITO models exhibit the following limitations:

Traditional ITO models exhibit the following limitations:

Traditional ITO models exhibitthe following limitations:

SimpleKey's ITO applies standardized processes and a data-driven management framework, built on a multi-vendor integrated operations organization.

Enterprise IT Complexity Landscape

Structural Problems of Multi-Vendor Environments

Modern IT environmentsare a mix of the following elements

Modern IT environmentsare a mix of the following elements

Modern IT environments are a mixof the following elements:

This structure gives riseto the following problems

This structure givesrise to the following problems

This structure gives riseto the following problems

SIMPLEKEY Multi-Vendor Operations Model

Cross-Vendor Engineering Structure

Cross-VendorEngineering Structure

SimpleKey's in-house engineers:

Key Differentiators

Technical Operations Architecture

01

Organizational Structure Design

Role-based operations structure

Operations Engineer

Technical Lead

Vendor Coordination Lead

Service Manager

SLA Performance Manager

02

ITIL-based Operations Process

적용 프레임워크

Incident Management

Problem Management

Change Management

Configuration Management

Service Level Management

Operational flow

1. Incident intake

2. First-line analysis

3. Cross-vendor analysis

4. Action and recovery

5. Root Cause Analysis

6. Submission of improvement report

Technical Operations Architecture

01

OrganizationalStructure Design

Operations Engineer

Technical Lead

Vendor Coordination Lead

Service Manager

SLA Performance Manager

02

ITIL-basedOperations Process

Incident Management

Problem Management

Change Management

Configuration Management

Service Level Management

02

ITIL-basedOperations Process

1. Incident intake

2. First-line analysis

3. Cross-vendor analysis

4. Action and recovery

5. Root Cause Analysis

6. Submission of improvement report

SLA & Performance Governance Model

SLA & Performance Governance Model

SLA-based operational metrics

SLA-based operational metrics

Data-driven improvement loop

Risk Mitigation Strategy

Risk MitigationStrategy

Addressing staff-turnover risk

Addressingstaff-turnover risk

Addressing vendor-dependency risk

Addressingvendor-dependency risk

Enterprise IT environments are
characterized by multiple vendors,
complex infrastructure, and
the demand for continuous operation.

Enterprise IT environments are
characterized by multiple vendors,
complex
infrastructure, and
the demand for continuous operation.

Enterprise IT environments are
characterized by multiple vendors,
complex infrastructure, and
the demand for continuous operation.

Traditional ITO models exhibit
the following limitations:

SimpleKey's ITO applies standardized processes and a data-driven management framework,
built on a multi-vendor integrated operations organization.

Modern IT environments
are a mix of the following elements

Modern IT environments
are a mix of the following elements

Modern IT environments are a mix
of the following elements:

This structure gives rise
to the following problems

This structure gives
rise to the following problems

This structure gives rise
to the following problems

Cross-Vendor
Engineering Structure

Organizational
Structure Design

ITIL-based
Operations Process

ITIL-based
Operations Process

Risk Mitigation
Strategy

Addressing
staff-turnover risk

Addressing
vendor-dependency risk

Competitive
Comparison

We set the technical standard for
enterprise IT operations outsourcing.

Decision Guide for
CIO / CTO

Decision Guide for
CIO / CTO

IT operations are a matter of structural
design, not staff dispatch.

IT operations are a matter of
structural design, not staff dispatch.

What is needed is not an organization that understands vendors,
but one that can manage them in an integrated manner.

What is needed is not an organization that understands vendors, but one that can manage
them in an integrated manner.