Solution

AICC

Enterprise AICC:
Automated by AI, Completed by People

Enterprise AICC:
Automated by AI, Completed by People

SIMPLEKEY AICC is an enterprise-grade AI Contact Center platform
that integrates PBX, CTI, IVR, recording, dialer,
and AI analytics into an all-in-one cloud architecture.

SIMPLEKEY AICC is an enterprise-grade AI Contact Center platform
that integrates PBX, CTI, IVR, recording, dialer,
and AI analytics into an all-in-one cloud architecture.

SIMPLEKEY AICC is an enterprise-
grade AI Contact Center platform
that integrates PBX, CTI, IVR
recording, dialer, and AI analytics
into an all-in-one cloud architecture.

Across diverse industries such as finance, manufacturing, public sector, and retail,
it simultaneously achieves customer-
response automation, improved consultation quality, and optimized operating costs.

Across diverse industries such as finance, manufacturing, public sector, and retail, it simultaneously achieves customer-response automation, improved consultation quality,
and optimized operating costs.

Across diverse industries such as finance, manufacturing, public sector, and retail, it simultaneously achieves customer-response automation, improved consultation quality,
and optimized operating costs.

A 100% cloud-based all-in-one architecture

Integration with CRM, ERP, and legacy systems

Integrated omnichannel response

AI-driven consultation automation and analytics

Why Is AICC Needed?

The Structural Problem of
IT Disconnected from
Customer Experience

The Structural Problem of IT Disconnected
from Customer Experience

Many companies have adopted CRM, ERP, and marketing-automation systems, yet the very point where they meet customers directly—the contact center—is still operated in isolation.

As a result, IT exists, but the customer experience is not integrated.

As a result, IT exists,
but the customer experience is not integrated.

The Structural Limitations of
Today's Customer Service


The Structural Limitations of Today's Customer Service

1 Siloed Channels

  • Phone, chat, email, and social media operate as separate systems

  • Customers must repeatedly explain the same thing

  • Consultation history is severed across channels

  • It remains at a multichannel rather than omnichannel level

Result: Increased customer fatigue +

longer consultation times + higher operating costs

2 Agent-Dependent Quality Variance:

  • Response-quality differences based on skill level

  • A resolution-speed gap between new and veteran agents

  • Problem-solving reliant on individual experience

  • Absence of standardized response processes

Result: A lack of consistency in service quality and

a decline in brand trust

3 Rising Repetitive Inquiries → Worsening Cost Structure:

  • Simple inquiries account for 30–60% of all calls

  • Repeated handling of identical FAQs

  • Staff consumed by non-value-adding work

Result: Headcount increase → higher costs,

yet customer satisfaction stagnates

4 Failure to Turn Consultation Data into Assets

Consultations occur daily,

but the data is not used strategically

Consultations occur daily, but the data is not used strategically

  • Recording data goes unanalyzed

  • Insufficient VOC-analysis automation

  • Inability to detect churn signals

  • Absence of sentiment analysis

Consultations occur daily, but the data is not used strategically

Result: Customer data accumulates, but customer

insight is not generated

5 No Linkage Between CRM and Real-Time Consultation Data

  • Inability to automatically retrieve real-time customer information

  • Manual recording of consultation content

  • Absence of automatic linkage to marketing and sales campaigns

  • Severed lead-conversion tracking

Result: Customer service and revenue strategy

remain disconnected

Why Is AICC Needed?

The Structural Problem of
IT Disconnected from
Customer Experience

Many companies have adopted CRM, ERP, and marketing-automation systems, yet the very point where they meet customers directly—the contact center—is still operated in isolation.

As a result, IT exists, but the customer experience is not integrated.

The Structural Limitations of
Today's Customer Service


1 Siloed Channels

  • Phone, chat, email, and social media operate as separate systems

  • Customers must repeatedly explain the same thing

  • Consultation history is severed across channels

  • It remains at a multichannel rather than omnichannel level

Result:

Increased customer fatigue + longer

consultation times + higher operating costs

2 Agent-Dependent Quality Variance:

  • Response-quality differences based
    on skill level

  • A resolution-speed gap between new
    and veteran agents

  • Problem-solving reliant on individual experience

  • Absence of standardized response processes

Result:

A lack of consistency in service quality

and a decline in brand trust

3 Rising Repetitive Inquiries → Worsening Cost Structure:

  • Simple inquiries account for
    30–60% of all calls

  • Repeated handling of identical FAQs

  • Staff consumed by non-value-adding work

Result:

Headcount increase → higher costs,

yet customer satisfaction stagnates

4 Failure to Turn Consultation Data into Assets

Consultations occur daily,

but the data is not used strategically

  • Recording data goes unanalyzed

  • Insufficient VOC-analysis automation

  • Inability to detect churn signals

  • Absence of sentiment analysis

Consultations occur daily, but the data is not used strategically

Result:

Customer data accumulates,

but customer insight is not generated

5 No Linkage Between CRM and Real-Time Consultation Data

  • Inability to automatically retrieve real-time customer information

  • Manual recording of consultation content

  • Absence of automatic linkage to marketing and sales campaigns

  • Severed lead-conversion tracking

Result:

Customer service and revenue strategy

remain disconnected

What Makes AICC Different?

AICC is not a mere call-center system. It is a customer-touchpoint operations platform that performs the following:

Integration:

  • Unification of voice, chat, email, and messenger

  • Linkage with CRM, ERP, and marketing systems

  • Integration of customer-journey data

Analytics

  • Real-time dashboards

  • Sentiment analysis

  • Automatic VOC classification

  • Churn-risk prediction

Automation:

  • AI IVR

  • Chatbots and voicebots

  • Automatic routing

  • Automatic logging of consultation summaries

  • Automated campaign triggers


What Ultimately Changes?

Customer service is no longer a cost center.

Upon adopting AICC:

Reduced consultation costs

Reduced consultation costs

Higher customer retention

Higher customer retention

Improved
marketing ROI

Improved marketing ROI

Improved marketing ROI

Increased lead-conversion rates

Increased lead-conversion rates

Expanded customer lifetime value (LTV)

Expanded customer lifetime value (LTV)

SIMPLEKEY AICC Architecture

All-in-One
Cloud Architecture

Technical
Features

Omnichannel &
Intelligent Routing

Integration of Diverse Channels

  • Voice (Inbound / Outbound)

  • Email

  • SMS

  • Web Chat

  • SNS / Messenger

  • Digital ARS

Intelligent Routing

  • Skill-based routing

  • Distribution based on expected wait time (EWT)

  • Priority settings by customer type

  • Multi-skill agent management


→ Shorter average wait times
→ Improved service level (SL)
→ Reduced abandoned calls

Omnichannel &
Intelligent Routing

Omnichannel &
Intelligent Routing

Advanced AI-Powered Consultation

AI Agent / AI Assistant

  • LLM-based query analysis

  • Intent classification

  • Real-time response recommendations

  • Automatic generation of consultation summaries

  • Estimation of customer satisfaction

Areas of AI Automation

  • Automatic handling of repetitive inquiries

  • Automatic classification and routing

  • Automatic logging of post-consultation summaries

  • Keyword-based quality analysis

  • Sentiment analysis and risk alerts


AI does not replace agents;

it strengthens consultation efficiency and quality.

  • Automatic handling of repetitive inquiries

  • Automatic classification and routing

  • Automatic logging of post-consultation summaries

  • Keyword-based quality analysis

  • Sentiment analysis and risk alerts


AI does not replace agents;

it strengthens consultation efficiency and quality.

Advanced AI-Powered Consultation

Advanced AI-Powered Consultation

CRM Integration Strategy

CRM Integration Strategy

CRM Linkage Is the Core of AICC

CRM Linkage Is
the Core of AICC

AICC is not a mere consultation system. Only when connected to CRM in real time does it function as a customer-strategy platform. A consultation is not the starting point of customer data, but the touchpoint where customer data is put into action.

AICC is not a mere consultation system. Only when connected to CRM in real time does it function as a customer-strategy platform.

A consultation is not the starting point of customer data, but the touchpoint where customer data is put into action.

Major Integrable CRMs

Major Integrable
CRMs

Major Integrable CRMs

Based on REST APIs and standard interfaces, SIMPLEKEY AICC integrates flexibly with a variety of global CRMs.

Based on REST APIs and standard interfaces, SIMPLEKEY AICC integrates flexibly

with a variety of global CRMs.

CRM Integration Flow

CRM Integration Flow

Inbound Stage

Automatic customer-information lookup

upon receiving a call

Automatic customer-information

lookup upon receiving a call

Automatic identification of VIP and priority customers via CRM

Automatic identification of VIP and priority customers

via CRM

Automatic pop-up of prior consultation history

During-Consultation Stage

Automatic recording of consultation content

Automatic recording of

consultation content

Automatic tagging and classification

AI-based consultation summaries

reflected into the CRM

Post-Consultation Stage

Automatic lead creation

Automatic campaign triggering

Automatic assignment of follow-up actions

Automatic assignment of

follow-up actions

Automatic updating of the customer stage

Automatic updating of

the customer stage

Effects of CRM Integration

Item

Before Integration

After Integration

Customer lookup

Interaction logging

Marketing linkage

Lead management

Customer analytics

Agent searches manually

Manual entry

Operated separately

Entered separately after the call

Partial data

Automatic screen pop

Automatic logging

Automatic campaign integration

Real-time lead creation

Unified customer-journey analysis

Sroll

Industry-Specific Application Scenarios

Finance

Manufacturing

Public Sector

Retail

  • Large-scale inbound and outbound operations

  • AI-based automatic consultation summaries

  • Regulatory-compliant recording and retention

  • Response to call surges

  • AS Automated after-sales intake

  • IoT-data-integrated consultation

  • Management of parts-replacement history

  • Global multichannel support

  • Large-scale civil-complaint processing

  • TTS-based emergency announcements

  • Service-level management

  • Global multichannel support

  • Promotional outbound campaigns

  • Automated customer response

  • Membership-CRM linkage

  • Repurchase-driving campaigns

  • Large-scale inbound and outbound operations

  • AI-based automatic consultation summaries

  • Regulatory-compliant recording and retention

  • Response to call surges

  • AS Automated after-sales intake

  • IoT-data-integrated consultation

  • Management of parts-replacement history

  • Global multichannel support

  • Large-scale civil-complaint processing

  • TTS-based emergency announcements

  • Service-level management

  • Global multichannel support

  • Promotional outbound campaigns

  • Automated customer response

  • Membership-CRM linkage

  • Repurchase-driving campaigns

Advanced Consultation Operations Features

Advanced Consultation Operations Features

Real-Time Monitoring

Recording and

Quality Management

Recording and Quality Management

Statistics & Reporting

  • Real-time agent-status visibility

  • Listen-in, coaching, and barge-in

  • Threshold-based alerts

  • Team and individual dashboards

  • Full or partial recording

  • Screen-recording support

  • STT-based text conversion

  • AI-driven automatic quality evaluation

  • IVR statistics

  • Agent interaction reports

  • Service-level analysis

  • Excel export

  • Real-time agent-status visibility

  • Listen-in, coaching, and barge-in

  • Threshold-based alerts

  • Team and individual dashboards

  • Full or partial recording

  • Screen-recording support

  • STT-based text conversion

  • AI-driven automatic quality evaluation

  • IVR statistics

  • Agent interaction reports

  • Service-level analysis

  • Excel export

Automated Outbound:

Preview / Progressive / Predictive Dialing

Retry-logic configuration

Do-not-call management

Integrated campaign-database management

Productivity Improvement

Improved Contacts per Hour (CPH)

Operational-Efficiency Metric Improvements

Operational-Efficiency Metric Improvements

Metrics improved after adopting AICC:

Metrics improved after adopting AICC:

Reduced AHT (Average Handle Time)

Optimized Occupancy Rate

Higher consultation-quality scores

Improved ASA (Average Speed of Answer)

Reduced Abandon Rate

Reduced AHT (Average Handle Time)

Optimized Occupancy Rate

Higher consultation-quality scores

Improved ASA (Average Speed of Answer)

Reduced Abandon Rate

SIMPLEKEY AICC's Differentiation

Integrated Infrastructure +
AICC Capability

Not mere solution supply, but integrated execution from infrastructure design

through operations

Large-Scale Center
Implementation Experience

Experience designing large contact centers of 2,000+ seats. An organization for integrated infrastructure–AICC operations.

Experience designing large contact centers of 2,000+ seats.

An organization for integrated infrastructure–AICC operations.

All-in-One Architecture

Elimination of the fragmented legacy PBX/CTI/IVR/recording structure. Integrated operation on a single platform

Elimination of the fragmented legacy PBX/CTI/IVR/recording structure. Integrated operation on

a single platform

AI-Driven Advancement

A structure linking consultation

automation → analytics → strategy


A structure linking consultation

automation → analytics → strategy



A structure linking consultation

automation → analytics → strategy

AICC is not a mere call-center migration project.
It is a strategic platform that integrates customer-touchpoint data,
improves operational efficiency, and connects to
CRM to convert it into business outcomes.

AICC is not a mere call-center migration project.
It is a strategic platform
that integrates customer-touchpoint data,
improves operational efficiency, and connects to
CRM to convert it into business outcomes.

AICC is not a mere
call-center migration project.
It is a strategic platform
that integrates customer-touchpoint data, improves operational efficiency,
and connects to CRM to convert it
into business outcomes.

Customer service is not a cost.

Customer service is
not a cost.

Customer experience is a competitive advantage.
Begin your AI-driven customer-service transformation with SIMPLEKEY AICC.

Customer experience is a competitive advantage.
Begin your AI-driven customer-service
transformation with SIMPLEKEY AICC.

Request an AICC consultation

Request an AICC consultation

Request an AICC technical proposal

Request an AICC technical proposal

Request a CRM-integration demo

Request a CRM-integration demo

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CEO: Seongcheol Park

406, 407, 408-ho, Hangang G Tree Tower, 738 Yangcheon-ro, Gangseo-gu, Seoul 07539, Republic of Korea

Tel : 02-784-5700

Fax: 02-784-5701

Customer Center: 1599-9731

Copyright © 2026 SimpleKey. All Rights Reserved.

Simplyfying Complex Enterprise IT

SERVICES

Integrated Maintenance

ITO

BPO

Rimini Street

SOLUTIONS

AICC

HPE / SANGFOR

QUEUE-IT

SUSE LINUX

FASTLY

LTZERO

MONGODB

INDUSTREIS

Finance

Retail

Public Sector

Manufacturing

COMPANY

ABOUT US

BRAND & CULTURE

MEDIA

BLOG

NEWS

CONTACT

Privacy Policy

Terms of Use

CEO: Seongcheol Park

406, 407, 408-ho, Hangang G Tree Tower, 738 Yangcheon-ro, Gangseo-gu, Seoul 07539, Republic of Korea

Tel : 02-784-5700

Fax: 02-784-5701

Customer Center: 1599-9731

Copyright © 2026 SimpleKey. All Rights Reserved.

Simplyfying Complex Enterprise IT

SERVICES

Integrated Maintenance

ITO

BPO

RIMINI STREET

SOLUTIONS

AICC

HPE / SANGFOR

QUEUE-IT

SUSE LINUX

FASTLY

LTZERO

MONGODB

INDUSTREIS

FINANCE

RETAIL

PUBLIC SECTOR

MANUFACTURING

MEDIA

NEWS

BLOG

COMPANY

ABOUT US

BRAND & CULTURE

CONTACT

Privacy Policy

Terms of Use

Customer Center: 1599-9731

406, 407, 408-ho, Hangang G Tree Tower, 738 Yangcheon-ro,

Gangseo-gu, Seoul 07539, Republic of Korea

Fax: 02-784-5701

Tel : 02-784-5700

CEO: Seongcheol Park

Copyright © 2026 SimpleKey. All Rights Reserved.