Abstract wavy lines in purple and orange gradient.

Solution

BPO

SimpleKey's BPO is not a simple staffing
or cost-reduction model.

SimpleKey's BPO is not a simple
staffing or cost-reduction model.

SimpleKey's BPO is
not a simple staffing or cost-reduction model.

It is an enterprise operational-outsourcing framework that redesigns the full range
of IT-based work —including IT support, help desk, OA support, office support,
and outsourced data-center operations— into a controllable structure.

It is an enterprise operational-outsourcing framework that
redesigns the full range of IT-based work —including IT support,
help desk, OA support, office support, and outsourced data-center
operations— into a controllable structure.

It is an enterprise operational-outsourcing framework that redesigns the full range
of IT-based work — including IT support,
help desk, OA support, office support,
and outsourced data-center operations
into a controllable structure.

Work is operated by structure and standards,
not by reliance on individuals.

Work is operated by structure
and standards,
not by reliance on individuals.

Clear work modularization and assignment of accountability

Operation of standard processes, escalation, and reporting frameworks

A continuous quality-improvement system based on a specialist IT organization

SLA- and KPI-based performance measurement and reporting

Clear work modularization and assignment of accountability

Operation of standard processes, escalation, and reporting frameworks

A continuous quality-improvement system based on a specialist IT organization

SLA- and KPI-based performance measurement and reporting

BPO Operating Architecture

Enterprise Business
Process Governance Model

Enterprise
Business Process Governance Model

SimpleKey's BPO is not a structure for deploying personnel; it operates on an operational-governance framework that flows from work unit → role definition
→ SLA setting → quality management → performance improvement.

SimpleKey's BPO is not a structure for deploying
personnel; it operates on an operational-governance
framework that flows from work unit
→ role definition → SLA setting → quality management
→ performance improvement.

SimpleKey's BPO is not a structure for deploying personnel;
it operates on an operational-governance framework that flows from work unit → role definition
→ SLA setting → quality management → performance improvement.

Operational flow structure

Operational flow
structure

Work definition

Role and responsibility design

SLA and KPI setting

Execution of standard processes

Performance measurement and reporting

Improvement and redesign

Work Modularization Design
(Work Modularization)

In enterprise environments, work must be managed in "module units" rather than "personnel units."

In enterprise environments, work must be managed
in "module units" rather than "personnel units."

In enterprise environments, work must be managed in "module units" rather than "personnel units."

Work-module classification system

Work Area

Module Examples

Owning Unit

IT support

OA support

Office support

Data center operations

Help desk, user support

Asset management, incident handling

On-site tasks, mail and facility management

Operator, Admin

Service Desk Team

Asset Operations Team

Business Support Team

IT Operations Team

Sroll

IT Support Help Desk Operating Model

Enterprise
Service Desk Framework

Office Support Service Desk

User-request intake and ticket classification

Segregated handling by work type

SLA-based response-time management

Analysis and improvement of recurring

inquiry types

Analysis and improvement of

recurring inquiry types

Analysis and improvement of recurring inquiry types

Call Center Operations

First-line incident intake

Handling of user inquiries

Operation of standard response manuals

Application of escalation processes

On-site Support

Deployment of on-site response staff

Deployment of on-site

esponse staff

Dedicated operation by work unit

Direct collaboration with client departments

IT Support Help Desk Operating Model

Enterprise
Service Desk Framework

IT Support Help Desk Operating Model

Enterprise
Service Desk Framework

OA Support Services

OA Support &
Asset Management

Office Device and Electronics Asset Management

Office Device and Electronics
Asset Management

Office Device and Electronics Asset Management

Issuance and retrieval management

Equipment condition inspection

Control of external removal

Operation of an asset-status management system

Incident Handling

Contact within one hour of an incoming incident

Requests for HDD and major component replacement

Assignment of responsible personnel
by incident type

Assignment of responsible personnel by incident type

Mobile Test Room Management

Inventory and condition checks of test devices

Firmware version checks

Handling of external service requests

Overseas Site Support

Support for overseas-site requests

Remote service support

Operation of a technical-collaboration framework

Office Support Services

Business Support
Operations

01 | In-person Tasks

Prompt execution of work after request intake

Priority handling of urgent tasks

Customer-facing response

02 | Office-Supply Support

Verification of request forms and purchase support

Inventory management of OA and office supplies

Regular replenishment and quality verification

03 | Shared-Facility Rental and Management

03 | Shared-Facility Rental
and Management

Reservation management

Rental and return scheduling

Asset inspection and updates

04 | Mail Management

Inbound and outbound processing

Management of unclaimed mail

Separate handling of executive mail

05 | Other Operational Support

05 | Other Operational
Support

In-house communications checks

Parking-pass management

Lost-and-found handling

New-employee onboarding support

Outsourced Data Center Operations

Data Center &
IT Operations BPO

Tech Point Support

Product quotation support

Sales support

System configuration support

Operator Duties

IT system monitoring

Server and network equipment inspection

Tape backup and off-site storage management

First-line incident response and operation of an emergency-contact framework

First-line incident response and operation

of an emergency-contact framework

System Admin Duties

System installation and operation

Server and storage operations management

Regular preventive maintenance

Change management and incident handling

Data backup and recovery

Application of security policies

VPN operation and user registration

Quality Management and SLA Structure

Governance Model

Response-time management

Handling-time management

Rework-rate management

Customer-satisfaction surveys

Provision of monthly performance reports

Differentiation Analysis vs. Competitors

Differentiation Analysis
vs
Competitors

Item

Simple Staffing

General BPO

SIMPLEKEY BPO

Task definition

Role structure

SLA management

Process standardization

Multi-vendor understanding

Data center linkage

Improvement framework

Unclear

Individual-based

None

Low

None

Not possible

None

Partially defined

Team-based

Limited

Medium

Low IT

Limited

Passive

Modularized definition

Role-based organization

Quantitative, periodic reporting

ITIL-based

Specialized IT organization

Possible

Continuous improvement loop

Sroll

Strategic Positioning

SimpleKey's BPO provides the following:

Integrated management of the full range of IT-based work

Execution grounded in an understanding of multi-vendor environments

Applicability of financial and public-sector standards

Provision of organizational-unit operations

Minimization of staff-turnover risk

Integrated management of the full range of IT-based work

Execution grounded in an understanding of multi-vendor environments

Applicability of financial and public-sector standards

Provision of organizational-unit operations

Minimization of staff-turnover risk

It is not a simple cost-reduction model,
but an operational-structure optimization model.

BPO is not about handing over work.
It is about designing an operational structure.

BPO is not about handing over work.
It is about designing
an operational structure.

BPO is not about
handing over work.
It is about designing an operational structure.

SimpleKey transforms the full range of IT-based work
into a controllable, organizational-unit operating model.

SimpleKey transforms the full range of
IT-based work into a controllable, organizational-unit operating model.

Request an IT-support help-desk operations assessment

Request an IT-support help-desk
operations assessment

Consult on integrated OA and office-support outsourcing

Consult on integrated OA
and office-support outsourcing

Request an outsourced data-center operations proposal

Request an outsourced
data-center operations proposal

Simplyfying Complex Enterprise IT

SERVICES

Integrated Maintenance

SOLUTIONS

INDUSTREIS

COMPANY

MEDIA

CEO: Seongcheol Park

406, 407, 408-ho, Hangang G Tree Tower, 738 Yangcheon-ro, Gangseo-gu, Seoul 07539, Republic of Korea

Tel : 02-784-5700

Fax: 02-784-5701

Customer Center: 1599-9731

Simplyfying Complex Enterprise IT

SERVICES

Integrated Maintenance

SOLUTIONS

INDUSTREIS

COMPANY

MEDIA

CEO: Seongcheol Park

406, 407, 408-ho, Hangang G Tree Tower, 738 Yangcheon-ro, Gangseo-gu, Seoul 07539, Republic of Korea

Tel : 02-784-5700

Fax: 02-784-5701

Customer Center: 1599-9731

Simplyfying Complex Enterprise IT

SERVICES

Integrated Maintenance

SOLUTIONS

INDUSTREIS

MEDIA

COMPANY

Customer Center: 1599-9731

406, 407, 408-ho, Hangang G Tree Tower, 738 Yangcheon-ro,

Gangseo-gu, Seoul 07539, Republic of Korea

Fax: 02-784-5701

Tel : 02-784-5700

CEO: Seongcheol Park

Solution

BPO

SimpleKey's BPO is not a simple staffingor cost-reduction model.

SimpleKey's BPO is not a simplestaffing or cost-reduction model.

SimpleKey's BPO isnot a simple staffing or cost-reduction model.

It is an enterprise operational-outsourcing framework that redesigns the full rangeof IT-based work —including IT support, help desk, OA support, office support,and outsourced data-center operations— into a controllable structure.

It is an enterprise operational-outsourcing framework that redesigns the full range of IT-based work —including IT support,help desk, OA support, office support, and outsourced data-centeroperations— into a controllable structure.

It is an enterprise operational-outsourcing framework that redesigns the full rangeof IT-based work — including IT support,help desk, OA support, office support,and outsourced data-center operationsinto a controllable structure.

Work is operated by structure and standards,not by reliance on individuals.

Work is operated by structureand standards,not by reliance on individuals.

BPO Operating Architecture

Enterprise Business Process Governance Model

Enterprise Business Process Governance Model

SimpleKey's BPO is not a structure for deploying personnel; it operates on an operational-governance framework that flows from work unit → role definition → SLA setting → quality management → performance improvement.

SimpleKey's BPO is not a structure for deployingpersonnel; it operates on an operational-governanceframework that flows from work unit → role definition → SLA setting → quality management → performance improvement.

SimpleKey's BPO is not a structure for deploying personnel;it operates on an operational-governance framework that flows from work unit → role definition → SLA setting → quality management → performance improvement.

Operational flow structure

Operational flowstructure

Work Modularization Design(Work Modularization)

Work Modularization Design(Work Modularization)

In enterprise environments, work must be managed in "module units" rather than "personnel units."

In enterprise environments, work must be managed in "module units" rather than "personnel units."

In enterprise environments, work must be managed in "module units" rather than "personnel units."

Work-module classification system

Work-module classification system

IT Support Help Desk Operating Model

EnterpriseService Desk Framework

Office Support Service Desk

Call Center Operations

On-site Support

IT Support Help Desk Operating Model

EnterpriseService Desk Framework

IT Support Help Desk Operating Model

EnterpriseService Desk Framework

OA Support Services

OA Support &Asset Management

OA Support &Asset Management

Office Device and Electronics Asset Management

Office Device and ElectronicsAsset Management

Office Device and Electronics Asset Management

Incident Handling

Mobile Test Room Management

Overseas Site Support

Office Support Services

Business SupportOperations

Business SupportOperations

Business SupportOperations

01 | In-person Tasks

02 | Office-Supply Support

03 | Shared-Facility Rental and Management

03 | Shared-Facility Rental and Management

03 | Shared-Facility Rental and Management

04 | Mail Management

05 | Other Operational Support

05 | Other Operational Support

Outsourced Data Center Operations

Data Center &IT Operations BPO

Data Center &IT Operations BPO

Tech Point Support

Operator Duties

System Admin Duties

Quality Management and SLA Structure

Governance Model

Response-time management

Handling-time management

Rework-rate management

Customer-satisfaction surveys

Provision of monthly performance reports

Differentiation Analysis vs. Competitors

Differentiation Analysis vs Competitors

Strategic Positioning

SimpleKey's BPO provides the following:

It is not a simple cost-reduction model,but an operational-structure optimization model.

It is not a simple cost-reduction model,but an operational-structure optimization model.

BPO is not about handing over work. It is about designing an operational structure.

BPO is not about handing over work. It is about designingan operational structure.

BPO is not abouthanding over work. It is about designing an operational structure.

SimpleKey transforms the full range of IT-based workinto a controllable, organizational-unit operating model.

SimpleKey transforms the full range ofIT-based work into a controllable, organizational-unit operating model.

Request an IT-support help-desk operations assessment

SimpleKey's BPO is not a simple staffing
or cost-reduction model.

SimpleKey's BPO is not a simple
staffing or cost-reduction model.

SimpleKey's BPO is
not a simple staffing or cost-reduction model.

It is an enterprise operational-outsourcing framework that redesigns the full range
of IT-based work —including IT support, help desk, OA support, office support,
and outsourced data-center operations— into a controllable structure.

It is an enterprise operational-outsourcing framework that
redesigns the full range of IT-based work —including IT support,
help desk, OA support, office support, and outsourced data-center
operations— into a controllable structure.

It is an enterprise operational-outsourcing framework that redesigns the full range
of IT-based work — including IT support,
help desk, OA support, office support,
and outsourced data-center operations
into a controllable structure.

Work is operated by structure and standards,
not by reliance on individuals.

Work is operated by structure
and standards,
not by reliance on individuals.

Enterprise Business
Process Governance Model

Enterprise
Business Process Governance Model

SimpleKey's BPO is not a structure for deploying personnel; it operates on an operational-governance framework that flows from work unit → role definition
→ SLA setting → quality management → performance improvement.

SimpleKey's BPO is not a structure for deploying
personnel; it operates on an operational-governance
framework that flows from work unit
→ role definition → SLA setting → quality management
→ performance improvement.

SimpleKey's BPO is not a structure for deploying personnel;
it operates on an operational-governance framework that flows from work unit → role definition
→ SLA setting → quality management → performance improvement.

Operational flow
structure

Work Modularization Design
(Work Modularization)

Work Modularization Design
(Work Modularization)

In enterprise environments, work must be managed
in "module units" rather than "personnel units."

Enterprise
Service Desk Framework

Enterprise
Service Desk Framework

Enterprise
Service Desk Framework

OA Support &
Asset Management

OA Support &
Asset Management

Office Device and Electronics
Asset Management

Business Support
Operations

Business Support
Operations

Business Support
Operations

03 | Shared-Facility Rental
and Management

03 | Shared-Facility Rental
and Management

05 | Other Operational
Support

Data Center &
IT Operations BPO

Data Center &
IT Operations BPO

Differentiation Analysis
vs
Competitors

It is not a simple cost-reduction model,
but an operational-structure optimization model.

It is not a simple cost-reduction model,
but an operational-structure optimization model.

BPO is not about handing over work.
It is about designing an operational structure.

BPO is not about handing over work.
It is about designing
an operational structure.

BPO is not about
handing over work.
It is about designing an operational structure.

SimpleKey transforms the full range of IT-based work
into a controllable, organizational-unit operating model.

SimpleKey transforms the full range of
IT-based work into a controllable, organizational-unit operating model.

Request an IT-support help-desk
operations assessment

Consult on integrated OA
and office-support outsourcing

Request an outsourced
data-center operations proposal